Socio-Technical Toolbox for Business Systems Analysis and Design

This paper provides an overview of a socio-technical toolbox (STT) based on a combination of methods from a number of contemporary sociotechnical (ST) methodologies. The STT supports a pragmatic ST approach to organizational change practice and job re-design. It has been developed and used in practice in many different types of organizations over a period of many years. The use in practice of STT supports constructive learning and develops critical analysis skills of the students who will be future systems analysts or designers. It also improves companies’ understanding of their job practices and enhances their learning about their business sustainability. Our findings show that these experiences of improvements are not dependent on the sector or the size of the involved companies and confirm the perceived usefulness and relevance of ST analysis in practice.